Terms & Conditions

Terms & Conditions

The following TERMS AND CONDITIONS apply to the RENTAL of any Product.

 RENTAL FEE. The rental fee (“Rental Fee”) for the Product will be the total of the rental fee, insurance charges and delivery charges listed on our site for your rental of the Product. When you place your rental order for a Product, you hereby authorize Party Hop to charge your payment card for the Rental Fee. Party Hop will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product on the Site is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize PARTY HOP to place a hold on your payment card for an amount equal to 200% of the original retail value of the Product (when new) set forth on the Site (“Retail Value”) plus applicable sales taxes; provided that PARTY HOP will only charge your payment card for an amount greater than the Rental Fee as described below. 

CANCELLATION POLICY. You may cancel your rental order subject to the following cancellation fees and policies: 

You can cancel at least 30 days before your event to receive a full refund. Full payment is required at the time of ordering.  If you cancel less than 30 days in advance of the delivery date, you will not receive any refund, but you will receive a full credit to your Party Hop account for the Rental Fee associated with the cancelled order. This credit can be applied to any future Party Hop rental.

DISCOUNTS AND SPECIALS. Discounts are applied to the purchase at the time of the discount or promotion and not retroactive for previous purchases.  

RECEIPT OF THE PRODUCTS. Upon delivery, you bear responsibility for the Product(s). You agree to bear responsibility for receipt of Products shipped/delivered to the location specified at time of check out. You acknowledge that a Secure Shipping Address is highly recommended. Which means a location where an individual can physically receive Product(s). In the event that an un-secure shipping address is provided, Party Hop does not bear liability for Products left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which Party Hop will not be liable. You will be liable for all such delays and additional delivery fees.

CORRECT PRODUCTS. We will deliver the Products you ordered, on or before the delivery date for which you ordered them, except in the rare event that the Product is damaged beyond repair or is otherwise unavailable. In such event, we will use reasonable efforts to notify you that the Product is unavailable. If we are able to reach you, you will be entitled to choose any available rental Product to replace the unavailable Product. If we are unable to reach you, you acknowledge and agree that we may send you a replacement product of the same or greater value. Products may appear different in color and style than as displayed on the Site.

The Client is responsible for counting and inspecting items upon delivery; otherwise amounts delivered will be considered correct. If you did not receive your contracted rental items or believe the items are not in the appropriate condition, please notify Party Hop within 8 hours after you picked up the items to avoid being charged replacement fees

RETURN POLICY OF PURCHASED ITEMS: You are able to return any fully purchased items up to 30 days after the purchase date, as long as in the original packaging, and are subject to inspection once received. This excludes the refund of any rental items or balloon installation services. 

USE OF THE PRODUCTS. You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, or other minor damage covered by the insurance you paid for with your rental. if applicable. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.


The Client assumes responsibility for all items rented from Party Hop from the time of delivery or pick up to the time the items are returned. This includes the handling racks and boxes that transport the equipment and the packaging materials. Replacement costs for loss or damaged items (including boxes, crates, packing materials, hangers, etc.) will be retained from the damage deposit.  Client agrees Party Hop may charge the Client’s credit or debit card if already on file. In the event of serious damage, Party Hop reserves the right to repair or replace the damaged item or items in its discretion at Client's sole expense. All collection fees, attorney fees, court costs, or any expense involved in the collections of rental charges will be the Client’s responsibility.


RETURN OF THE PRODUCTS; EXTENSIONS. You agree to return/package for pick up, the Products to Party Hop in the Return Packaging on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product on the Site by phone to Party Hop; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension.


LATE FEES. If you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to Party Hop for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and Party Hop will charge your payment card the maximum late fee.


PAYMENT OF 200% RENTAL VALUE Party Hop will not charge you for more than an amount equal to 200% of the Retail Value plus the Rental Fee, excluding collection costs. If you pay Party Hop an amount equal to 200% of the Retail Value and you still possess the Product, the Product is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you.

LOST RETURN PACKAGING. If you lose the Return Packaging, you will be responsible for returning the item at your own expense by the expected return date, and providing Party Hop with a tracking number.

LIMITED WARRANTIES. The following are the limited warranties Party Hop provides in connection with Product rentals. Party Hop’s liability to you for failure to comply with any of these warranties is limited to timely delivery of Product conforming to the warranties or a refund of the Rental Fee (excluding insurance and delivery charges) as determined by Party Hop.

HOLD HARMLESS. The Client agrees to and shall indemnify and hold harmless and defend Party Hop, its employees and third-party contractors hired by Party Hop from and against any and all claims, losses, damages, causes of action, suits and liability of every kind, including all expenses of litigation, court costs and attorney's fees, for injury to or death of any person, or damage to any kind of property, or for any breach of contract arising out of or in connection with this rental agreement and the purposes for which this rental agreement was entered into, including but not limited to property damage, injuries and death due to the act, party contractors hired by Party Hop (2) the Client, its agents and employees; and (3) any invitees, licenses or guests of the Client. 

Client shall have possession of the equipment for the purpose and term aforesaid. Client hereby waives and releases any claim for damages against Party Hop, its employees and third-party contractors hired by Party Hop on account thereof. 

Client agrees to deposit with Party Hop as a damage deposit for the equipment noted on the Rental Form the sum of AMOUNT DEPENDS ON RENTAL ITEMS payable as set forth in. Client acknowledges receipt of a copy of the regulations governing the use of Party Hop equipment and agrees to be bound by the terms thereof. Party Hop will return all or a portion of this damage deposit to the Client promptly after Party Hop has had reasonable opportunity to inspect the equipment provided and deducted any sum for repair or replacement. If no damage deposit is required, Client agrees that Party Hop may charge the customer for any additional fees or damage. Party Hop will supply client with invoice before charging any additional fees.

All equipment is to be returned clear of food matter, candle wax and other items, and in the handling racks in which they were delivered. Failure to do so will result in charges for the extra time and materials used to repackage the items at a rate of $20.00 per hour. Client agrees to pay replacement costs for any missing or damaged items. If items are found missing or damaged at pickup/return, a detailed invoice of the charges will be provided to you. Failure to return items will result in legal action against the Client. The Client will be responsible for any collection costs including: collecting agency fees, attorney fees, court costs, and any other costs incurred in collecting any charges due to Party Hop.